Legal
Return & Refund Policy
Last updated: January 2026
We stand behind our work. If something goes wrong on our side, we'll make it right.
Refund Eligibility
| Situation | Eligible? | Refund Amount |
|---|---|---|
| Order cancelled before delivery | ✓ Yes | 100% |
| Wrong product delivered by ITSI | ✓ Yes | 100% |
| Technical issue on our side | ✓ Yes | 100% |
| Service partially completed | ~ Partial | Based on work done |
| Digital product already delivered/accessed | ✗ No | Not eligible |
| Change of mind after delivery | ✗ No | Not eligible |
Refund Process
1
Contact Us
WhatsApp or email with your Order ID and reason for refund.
2
Review (1–2 business days)
Our team reviews the request and confirms eligibility.
3
Refund Issued (3–7 business days)
Refund sent to original payment method — bKash, bank, or Binance.